At the end of each case we ask our clients to fill in a questionnaire to ask them how well they thought we handled their matter and whether we can do anything to improve our service. Here are a selection of those testimonials and comments we have received from our clients.

Keep doing what you’re doing. Always a great service. Mrs Blanchflower was brilliant in stepping up the pace when I needed it due to my own lack of speed! Thanks again – Jamie McGrath

I cannot praise Mr. Dean enough, he was professional, kind and put me at ease over a stressful period. He was confident, learned and with his help and guidance achieved the goal I set out in this case. I couldn’t be more grateful! Thank you – Alexander Agathokieous

Fast, Efficient and extremely helpful – Mr. A

I was happy with everything. The case couldn’t be resolved quickly due to the company’s intransigence which was no fault of Gordon or Gordon Dean Solicitors. Ms. A

Well conducted and friendly service, a pleasure to do business with. – Mr. A

Ms Bunn was extremely professional and helpful. We are grateful to her. – J P Fox

Thank you (Gordon), although at times I struggled with this case and the emotional roller coaster it took me on, but we got there in the end. No need for improvement. The service was amazing and all staff were polite and helpful. – Kelly Allardyce

Victoria Rose-Smart provided a very professional and efficient service – A.R

Great advice and professional manner. I truly felt that Gordon understood my case quickly and had my best interests at heart. His balanced approach helped me validate my thinking of my case. I felt empowered – Felicia Rowe

Very happy with the service we have been given, especially with Louise.

I would like to say that Gordon Dean made me feel totally relaxed and at ease as I was very anxious when I arrived at Solicitors – everything was explained to me in ‘simple terms’ – Tina Cogdell

Nothing wrong with the service, just the outcome could have been more favourable following the advice – C.G

We would just like to say thank you for your kind advice and support, and all your efforts in helping us through our recent ordeal. All along it was clear that you understood that our livelihood was at stake, and that it was not an academic exercise along the way. We wish you all the best and will not hesitate to recommend your services to others

At the beginning of the case Neil fully outlined the procedure. We were kept fully informed and updated by either Neil or Victoria. Meetings were conducted in a friendly environment with questions fully answered…. Nothing was too much trouble

Many thanks Gordon for your help in what was a very difficult emotional thing for me to deal with. I felt you showed understanding, compassion and care

Neil worked hard for me on this case, at times it felt as if others were doing their best to wriggle out of liability

I was really happy with the successful conclusion of my case. Neil was very kind and understanding nothing was too much trouble

Thank you… for the work in preparing Lasting Powers of Attorney for my Mum. Being 90 years old, she was a little anxious about visiting a solicitor but was put at ease by the kind and assistive manner of you [Victoria]. The documentation was produced and submitted in good time with all steps being explained clearly. I would be pleased to talk to any potential clients about our positive experience.

Wow is all I can say and I have a massive smile on my face…. You’ve given us a new life through the amazing work you have done and I truly appreciate every single second you have spent on this case.[praise for our trainee solicitor, Victoria Rose]

I think Neil was great, from the beginning to the end of my case he kept me informed every step of the way and explained everything in easy English so I could understand the legislation. He was also available to answer my queries, I am very happy with the outcome, and would recommend him to anyone else.

Fantastic all round service. So helpful

One of the best things about your service is I didn’t have to travel to Norwich. Everything was done over the phone or by post.

My case was dealt with very professionally. I am very grateful for all the help and advice I received from Neil Austin

You’re one hell of an amazing solicitor Victoria [Rose, our Trainee Solicitor] and I know you’ll try your hardest you always have since you started working on this case… Thank you for everything you’ve done so far

I was very satisfied with the end result of my case. And Neil kept me fully informed and explained everything clearly

I am very pleased at the outcome of my claim; and by the very professional,  efficient and kind manner  Meryl Smith dealt with my claim. Thank you. –  John Barron

Thank you {Meryl Smith} so much for all your help. I’ve had a lot of contact with the legal profession over the past year and it has been a very stressful time for me. You have been brilliant. – Mrs T

I found Louise Bunn very helpful and kind. If I need help in the future I will call on her again – Carol Clarke

I am very happy with all advice and assistance given during my case – Ms N


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